Refund Policy

We want you to be happy with your purchase. If something isn't right, get in touch and we'll do our best to sort it out.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at info@foxcroftofficial.com with your order number. Once your return has been approved, we'll send you full instructions and the address to send your package to.

Items sent back to us without first requesting a return will not be accepted.

Return shipping

Return shipping is always arranged and paid for by you, the customer. We do not provide prepaid return labels, and we are not able to cover postage costs for returns.

Returns must be sent using Royal Mail Special Delivery Guaranteed. This is required so that your parcel is tracked and insured while in transit. We are not able to process a return that has been sent by any other method.

Please send us your proof of postage and tracking number by email once your parcel is on its way.

Refunds

Once your parcel reaches us, we'll inspect the item to confirm it is unused and in its original condition. Inspection normally takes a few working days. We'll then email you to confirm whether your refund has been approved.

• Requested within 14 days of delivery: refunded the full price you paid.
• Requested between day 15 and day 30 after delivery: refunded the price you paid, less a 30% restocking fee.

This 14-day period reflects your statutory right to cancel, which applies to customers in both the United Kingdom and the European Union for any reason and without justification.

Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@foxcroftofficial.com.

Damaged, defective or incorrect items

If your item arrives damaged or defective, or if you receive the wrong item, please inspect your order on arrival and contact us straight away at info@foxcroftofficial.com with a photo of the item.

In these cases you will never be asked to pay return shipping, and no restocking fee applies. We will put it right at no cost to you — usually with a replacement, a refund, or another solution agreed with you directly.

Nothing in this policy affects your statutory rights.

Exceptions and non-returnable items

Certain items cannot be returned: perishable goods, custom or personalised products, and personal care goods. We are also unable to accept returns of hazardous materials, flammable liquids or gases.

Gift cards cannot be returned or refunded.

If you're unsure whether your item can be returned, please get in touch before sending anything back.

Exchanges

The quickest way to get the item you want is to return the one you have and place a new order separately. Get in touch first and we'll talk you through it.

Questions

Email us at info@foxcroftofficial.com. We're here Monday to Friday, 9:00am to 6:00pm, and Saturday, 9:00am to 5:00pm.